Legal / Warranty + returns
Warranty & Returns
The final written warranty and return policy will be available before purchase. This page shows the structure we are working toward without promising terms that have not been finalized.
01
Limited warranty
The final policy will identify the warranty period, covered defects, available remedies, customer responsibilities, and how coverage applies to Lab US assembly alongside separately sourced components.
02
Returns
Before sales begin, this section will state the return window, product condition requirements, restocking or shipping costs if any, refund timing, and treatment of configured or limited-run products.
03
Repairs and service
Lab US intends to make serviceability a product feature. The final policy will explain troubleshooting, repair authorization, replacement parts, shipping for service, and options available outside the warranty period.
04
What is not covered
The final policy will describe exclusions such as misuse, unauthorized modification, accidental damage, ordinary wear, software changes, and damage caused by incompatible accessories, while preserving rights that cannot be limited by law.